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  • Provided by Integrity S.A. - ISO 27001 Certified Company
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  • KEEP IT MANAGED 24
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FAQs

  • Contracting
  • Model
  • Security
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How can I contract your service?

You can contract our service through our website: here

Who can contract your service?

Any company anywhere in the world, however, the person who contacts us must be prepared to prove their ability to represent the company.

What are the minimum requirements to contract your services?

Our service is delivered through the Internet. Therefore, the only requirement is actually access to the Internet.

Can the contracted services be upgraded to a higher plan?

Yes. KEEP-IT-MANAGED-24 is a service with an annual subscription. The subscription can be upgraded at any time of the year, however, it will only be effective on the 1st day of the month following the month of the upgrade request.

If I stop paying for the service, will I lose the data in the IntegrityGRC Platform?

No. You will have 3 months to export the data. After that period, we reserve the right to remove your data from our systems.

To contract your service, do I need to have experience in information security?

No. However, it is important to be aware of the company's goals related to Information Security, and to know the internal competencies in order to be able to escalate and resolve reported situations.

What makes your service better than others available online? What are the main differences?

There are a number of considerable differences in our model, from the service delivery model that is seamless, fully supported by certified professionals, to the interaction model that is supported on our IntegrityGRC platform.

What are the features of your Web Management Platform?

Our platform enables clients to manage and operate their information security management processes and activities and monitor associated metrics, as well as extract operational and management reports, thereby tracking their Information Security Management processes. See our platform's features in more detail.

Why do you say your service is Innovative?

The Service is innovative because it allows you to transform your Information Security Projects, delimited in time, scope and effort into a continuous and comprehensive Process for managing your main information security concerns in your organisation.

The main characteristics of our model that position it as unique and innovative is that it is continuous and carried out by professionals with proven skills. In our model, clients are continuously provided with a team specialised in supporting the execution of information security management and operational activities in accordance with the best market practices. See in more detail the characteristics that make our model innovative.

What are Consulting Units?

The KEEP-IT-MANAGED-24 service has service categories, with various types of activities that can be considered for delivery within the scope of the service, related to the Client's specific requirements. Each activity type has an associated effort that will be characterized in Consulting Service Units. The recommended (minimum annual) number of Consulting Units and how many Consulting Units are recorded per activity is described in our service plans and proposal.

Is my data safe?

The service is provided by INTEGRITY S.A., which is an ISO 27001 certified company. We take the protection of our customers' data very seriously, and this is the scope of our certification.

What kind of activities do you carry out during the proposed consulting services?

The professionals in our team act during the provision of consulting services in accordance with the best practices of the market and using the appropriate tools for the activities performed.

What tools do you use to perform the consulting services?

Our team has at its disposal the IntegrityGRC platform that we use during the delivery of the proposed services. These tools aim to improve the efficiency and effectiveness of the consulting activities carried out.

What are your certifications?

Our team of consultants holds several academic degrees and professional certifications, of which we highlight Masters in Information Security (Royal Holloway), Postgraduate Diploma in Information Security (Royal Holloway), Certified Information Systems Security Professional (CISSP), Information Security Management Systems Professional (CISSP-ISSMP), Certified Information Systems Auditor (CISA), ISO 27001 Lead Auditor and ITILv3 Certification.

How much experience do your team members have?

We have various levels of maturity in our team, and our Expert Consultants all have more than 10 years of professional experience, namely executing Information Security management and operation activities.

What are your client references?

We provide services to a considerable number of large and medium-sized companies. For confidentiality reasons and to protect our clients, we have chosen not to reveal their names on our website. If you would like to know more about our references and completed projects, we will be happy to arrange a meeting to present them.

What kind of metrics and reports can I extract from the IntegrityGRC Platform?

There are two main sources of data in our IntegrityGRC platform, one is the dashboard, which includes information in widget format from all modules of the platform, the other the pre-configured reports in each of the IntegrityGRC platform modules.

What level of customisation can I have in my reports?

In addition to being able to define a set of filters based on which your reports will be produced, you can also define the header, namely insert your organisation's logo and choose the level of detail required in the report in question.

How do I reset my password to access the IntegrityGRC Platform?

The account administrator can at any time issue a temporary access token, which will be emailed to you, and will allow you to change your password, or you can use the self-help on the "Can't access your account?" login page by clicking on that link and entering your email address.

How many users can I set up on the IntegrityGRC Platform?

The number of users allowed is as defined in our Pricing template where it states "Maximum Number of Platform Users".

Still got a question? Please contact us

You can also request a demo or a web meeting.

We have a dedicated team to help you.

Email us at
​info@integrity.pt
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